Wednesday, December 02, 2009

The Customer is Always Right (Not)

You would think that antiquarian booksellers get a better-heeled clientele than your usual mall store, but perhaps not. The Book Mine, a used and rare book seller, has a blog on which it has compiled some actual stupid conversations with customers (or would-be customers). h/t Boing Boing
We are doomed! These are actual conversations with people, who in theory, should know better. Keep in mind, these people drive cars, vote and might even have jobs.

(phone call)
Do you buy books?

Yes. What do you have?

Reading books.

Reading books?

Yea. Books you read.

Ok. But I am not sure what it is you have.

I just said. Reading books. Do you buy them?

No. Thanks for calling.

Phone call:

I just received a book I ordered from you in the mail today and it's covered with syrup.

Hmm. When it left here it was in perfect condition.

Well it's covered in syrup now. I can send it back so you can see.

I'm thinking no. You might want to contact the post office.

I guess I could. Maybe I will just get a rag and wipe it off.

Good plan! Thanks for calling.


Older guy comes in...

I'm here for an appraisal.

I charge for appraisals.

No, I don't want to pay for nothing.

What do you have?

A book I wrote. It's about gambling.

Has it been published?

No, that's why I need a (sic) appraisal.

I only deal in old books.

Hey, gambling is old. It's been around a long time.

I don't think I can help you.

Yea I know, you're really wasting my time.


phone call...

I have a bunch of old books I want to sell on e-bay. Can you tell me what they are worth?

Why would I want to do that?

My friend said to call you and that you know a lot about books.

You are missing my point. Why should I waste my time helping you?

So I can know what reserve to put on my books.

I charge for appraisals.

Well this isn't an appraisal. I just want to know what they are worth.

Sorry, you will have to call someone else. Good luck!

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