Bank Shot

Dear Bank of America,

You would think that with all the billions of dollars of bailout money we have given you, your Web site wouldn't be virtually useless and would actually function when customers tried to use it. A tall order, I realize. Also, it would be helpful if it were, perhaps, an actual online banking site and not simply a medium for delivering ads.

Also, if, as a reward for 10 years of patronage, you are going to start abruptly charging a monthly "maintenance fee," you could actually try to not be less useful as a bank than you had been in the past.

Thank you.

--A Former Customer